Game crashes when starting New Game

[ddaydj]

Steam Forums haven't been any help, and Deep Silver tech support isn't responding to me so I thought I'd try asking around here. I launched the game, got to the main menu. Went to New Game, picked difficulty, game crashed. Retried and same thing happened. Here are troubleshooting steps I have tried without success.

• Tried various AMD graphics drivers versions: 12.6, 13.1, 13.4 and 13.8 Beta
• Update DirectX
• Update Visual C++
• Run SaintsRowIV.exe in Windows XP (Service Pack 3) and Windows 7 Compatibility mode
• Run SaintsRowIV.exe as Administrator
• Set Display Presets to Low, turn off VSYNC
• Delete appcache folder in Steam
• Verify integrity of game cache in Steam
• Disable anti-virus software
• Set Processor affinity for SaintsRowIV.exe to CPU 0

Also, I'm having very similar issues with the Saints Row IV Inauguration Station as well as Saints Row: The Third. I have not been experiencing issues with any other games or programs.

DxDiag - http://goo.gl/DhojyC
Crash Information - http://goo.gl/iFF30U

 

[[V] IdolNinja]

Moving to Patch Suggestions and Bug Reports subforum for Volition to look at.

 

[[V] Knobby]

It looks like your PC is off in the weeds. I'm not sure how you would get there without something crazy going on with the machine. Is there a chance there is a memory issue? I would run Memtest x86 just to be sure if you haven't.

 

[zefie]

Please post your msinfo32 as this can give insight as to if a third-party application is interfering. Aside from that, a few suggestions

1) Do not mess with the affinity or compatibility modes. This should not be required. Revert these back to default.
2) I notice your CPU is not OC, but cannot tell about the RAM. If anything is overclocked (RAM, GPU, ect), revert to stock/factory settings
3) While it shouldn't cause a problem, your RAM is not optimal, unless you have one of the newer triple-channel systems. Just for future reference, RAM is best in pairs. There is no valid pair combination that will total 6GB.

 

[Minimaul]

3) While it shouldn't cause a problem, your RAM is not optimal, unless you have one of the newer triple-channel systems. Just for future reference, RAM is best in pairs. There is no valid pair combination that will total 6GB.

Yes there is: 2x 2GB, 2x 1GB modules. As long as it's balanced across channels, this is valid.
However, the i7 920 (read the DxDiag report) is a triple-channel chip, so 3x2GB would be normal.

 

[zefie]

Good point, my bad.

 

[ddaydj]

It looks like your PC is off in the weeds. I'm not sure how you would get there without something crazy going on with the machine. Is there a chance there is a memory issue? I would run Memtest x86 just to be sure if you haven't.

I ran memtest86 overnight. It did 5 passes and had 0 errors, http://goo.gl/Bc4dic

Please post your msinfo32 as this can give insight as to if a third-party application is interfering. Aside from that, a few suggestions

As requested, here's my msinfo32 export, http://goo.gl/SUu1MK

1) Do not mess with the affinity or compatibility modes. This should not be required. Revert these back to default.

I saw disabling multiple CPUs as one of the troubleshooting steps, and setting processor affinity was the method I thought to use to get that effect.

2) I notice your CPU is not OC, but cannot tell about the RAM. If anything is overclocked (RAM, GPU, ect), revert to stock/factory settings

No OC going on with this system, CPU, memory, and GPU are all running at stock speeds.

3) While it shouldn't cause a problem, your RAM is not optimal, unless you have one of the newer triple-channel systems. Just for future reference, RAM is best in pairs. There is no valid pair combination that will total 6GB.

I'm running a board with an Intel X58 chipset which supports triple channel mode, so 6GB of memory is 3 sticks of 2GB.

 

[zefie]

3) I'm running a board with an Intel X58 chipset which supports triple channel mode, so 6GB of memory is 3 sticks of 2GB.

Yeah, my bad here. I wasn't really thinking, although... I don't really see any problems with the task list or your configuration. I wonder if for some reason triple-channel breaks the game? It doesn't sound like something that would cause the issue but it is the only thing I see out of the ordinary. Anyway, since I can't be of any help, I'll stop trying, and let Volition chime in.

 

[ddaydj]

I was going to post the error message that I get from the Inauguration Station and Saints Row the Third, but both of them just quit to desktop and I don't get a crash message. I do get an error message from Steam that says "Failed to start game (app already running)." with a link to this, https://support.steampowered.com/kb_article.php?ref=8676-EFLX-7453&l=english. The Inauguration Stations crashes just after showing the legal information and briefly begins to load what I assume is the main menu, http://goo.gl/3fSLbk. Saints Row the Third crashes right after displaying the information about the autosave feature, http://goo.gl/HbwhFp.

 

[ddaydj]

Well, I reinstalled Windows since the 8.1 update was available. At first I did an upgrade and then the game was crashing before it even hit the main menu. So I went ahead and formatted the drive and did a clean install of 8.1. Put on Steam and Saints Row IV, and its running! Not sure what the issue was, but its working now. Hopefully it'll continue to work as I put my stuff back on. Thanks everyone for your feedback and suggestions.