Saints Row crashing randomly (Blackscreen/Minimizing/Application stopped working)

Souseiseki

Souseiseki

Hello everyone,

I just bought the game and unfortunately I have encountered random crashes, where the game
minimizes or switches to a black screen (the audio continues, also the game still recognizes
keyboard input as I can hear the menue sounds when hitting escape). As soon as I then hit Alt-Tab I
switch back to the desktop and get an "Application stopped working" error.
As I already said, those crashes seem to be completely random, though they seem to happen much more
often during NPC interactions (like conversations via Comm inside the simulation or cutscenes) but
that might be just a feeling.

After the last crash I started digging though my system logs, so I maybe find a rough order of
events and it seems to be the following:
(This is a more or less rough translation, as my Windows is in German an so are my log files)

21:58:53 : A process requests deactivation of the Desktop Window Manager

21:58:53 : Windows Error Report LiveKernelEvent
Error Report​

Code: 
Fault bucket , Typ 0
Event Name: LiveKernelEvent
Response: Not available
CAB-Datei-ID: 0

Problem Signature
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\LiveKernelReports\WATCHDOG\WD-20130903-2158.dmp
C:\Windows\Temp\WER-10312071-0.sysdata.xml
C:\Windows\Temp\WER5ACF.tmp.WERInternalMetadata.xml

The Files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_162d5b2c

Analysis symbol:
Rechecking for solution: 0
Berichts-ID: 41c645f1-14d3-11e3-99ab-902b34aaacc0
Berichtstatus: 4

Attached Logfile​

Code: 
Version=1
EventType=LiveKernelEvent
EventTime=130227119338715086
ReportType=4
Consent=1
ReportIdentifier=41c645f1-14d3-11e3-99ab-902b34aaacc0
Response.type=4
DynamicSig[1].Name=Betriebsystemversion (OS Version)
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Gebietsschema-ID (I guess, this defines just the language of my OS)
DynamicSig[2].Value=1031
Sec[0].Key=BCCode
Sec[0].Value=117
Sec[1].Key=BCP1
Sec[1].Value=FFFFFA800D4A74E0
Sec[2].Key=BCP2
Sec[2].Value=FFFFF88004991E30
Sec[3].Key=BCP3
Sec[3].Value=0000000000000000
Sec[4].Key=BCP4
Sec[4].Value=0000000000000000
Sec[5].Key=OS Version
Sec[5].Value=6_1_7601
Sec[6].Key=Service Pack
Sec[6].Value=1_0
Sec[7].Key=Product
Sec[7].Value=256_1
File[0].CabName=WD-20130903-2158.dmp
File[0].Path=WD-20130903-2158.dmp
File[0].Flags=65538
File[0].Type=2
File[0].Original.Path=C:\Windows\LiveKernelReports\WATCHDOG\WD-20130903-2158.dmp
File[1].CabName=sysdata.xml
File[1].Path=WER-10312071-0.sysdata.xml
File[1].Flags=65538
File[1].Type=5
File[1].Original.Path=C:\Windows\Temp\WER-10312071-0.sysdata.xml
File[2].CabName=WERInternalMetadata.xml
File[2].Path=WER5ACF.tmp.WERInternalMetadata.xml
File[2].Flags=65538
File[2].Type=5
File[2].Original.Path=C:\Windows\Temp\WER5ACF.tmp.WERInternalMetadata.xml
FriendlyEventName=Grafikkartenfehler (Graphics card error)
ConsentKey=LiveKernelEvent
AppName=Windows
AppPath=C:\Windows\System32\WerFault.exe
ReportDescription=Aufgrund eines Videohardwareproblems ist Windows nicht mehr voll funktionsfähig.
(Due to a problem with your video hardware windows is no longer fully operational)

21:58:55 : Graphics Driver/Display Driver Crash (nvlddmkm)

21:59:01 : Desktop Window Manager couldn't be started as an Application which is currently running

pervented it/deactivated it. (VERY INACCURATE TRANSLATION! But I can't say it any better)

21:59:03 : Saints Row Crashes

Code: 
Faulting application name: SaintsRowIV.exe, Version: 1.0.0.1, time stamp: 0x521e7af8
Faulting module name: SaintsRowIV.exe, Version: 1.0.0.1, time stamp: 0x521e7af8
Exception code: 0xc0000005
Fault offset: 0x00d72706
Faulting process ID: 0x1520
Faulting application start time: 0x01cea8cad14cd7a9
Faulting application path: D:\Spiele\Steam\steamapps\common\Saints Row IV\SaintsRowIV.exe
Faulting module path: D:\Spiele\Steam\steamapps\common\Saints Row IV\SaintsRowIV.exe
Report ID: 47e82fee-14d3-11e3-99ab-902b34aaacc0

21:59:16 : Windows Error Report on Application (Saints Row) Crash
Error Message​
Code: 
Fault bucket, Typ 0
Event name: APPCRASH
Response: Not available
CAB-ID: 0

Problem signature:
P1: SaintsRowIV.exe
P2: 1.0.0.1
P3: 521e7af8
P4: SaintsRowIV.exe
P5: 1.0.0.1
P6: 521e7af8
P7: c0000005
P8: 00d72706
P9:
P10:

Attached files:

These files may be here:
C:\Users\Souseiseki\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SaintsRowIV.exe_b75a47b8fbb8c62832a735b636ad617c96abdfd_15cdb260

Analysis symbol:
Rechecking for solution: 0
Report-ID: 47e82fee-14d3-11e3-99ab-902b34aaacc0
Attached Log File

Code: 
Version=1
EventType=APPCRASH
EventTime=130227119438590799
ReportType=2
Consent=1
ReportIdentifier=47e82fef-14d3-11e3-99ab-902b34aaacc0
IntegratorReportIdentifier=47e82fee-14d3-11e3-99ab-902b34aaacc0
WOW64=1
Response.type=4
Sig[0].Name=Application name
Sig[0].Value=SaintsRowIV.exe
Sig[1].Name=Application version
Sig[1].Value=1.0.0.1
Sig[2].Name=Application time stamp
Sig[2].Value=521e7af8
Sig[3].Name=Faulting Module Name
Sig[3].Value=SaintsRowIV.exe
Sig[4].Name=Faulting Module Version
Sig[4].Value=1.0.0.1
Sig[5].Name=Faulting Module time stamp
Sig[5].Value=521e7af8
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00d72706
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale-ID
DynamicSig[2].Value=1031
DynamicSig[22].Name=Adittional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Adittional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Adittional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Adittional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=D:\Spiele\Steam\steamapps\common\Saints Row IV\SaintsRowIV.exe
UI[3]=Saints Row IV Inauguration Station funktioniert nicht mehr (has stopped working)
UI[4]=Windows kann online nach einer Lösung für das Problem suchen.
UI[5]=Online nach einer Lösung suchen und das Programm schließen
UI[6]=Später online nach einer Lösung suchen und das Programm schließen
UI[7]=Programm schließen (-> Usual appcrash window text, everyone knows the drill)
LoadedModule[0]=D:\Spiele\Steam\steamapps\common\Saints Row IV\SaintsRowIV.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[7]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[8]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\NSI.dll
LoadedModule[11]=D:\Spiele\Steam\steamapps\common\Saints Row IV\binkw32.dll
LoadedModule[12]=C:\Windows\syswow64\USER32.dll
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[17]=C:\Windows\system32\WINMM.dll
LoadedModule[18]=C:\Windows\syswow64\ole32.dll
LoadedModule[19]=D:\Spiele\Steam\steamapps\common\Saints Row IV\steam_api.dll
LoadedModule[20]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[21]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[22]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[23]=C:\Windows\system32\WINNSI.DLL
LoadedModule[24]=C:\Windows\system32\WSOCK32.dll
LoadedModule[25]=C:\Windows\system32\XINPUT1_3.dll
LoadedModule[26]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[27]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[28]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[29]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[30]=C:\Windows\system32\DINPUT8.dll
LoadedModule[31]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[32]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[33]=C:\Windows\system32\d3d11.dll
LoadedModule[34]=C:\Windows\system32\dxgi.dll
LoadedModule[35]=C:\Windows\system32\VERSION.dll
LoadedModule[36]=C:\Windows\system32\dwmapi.dll
LoadedModule[37]=C:\Windows\system32\apphelp.dll
LoadedModule[38]=C:\Windows\AppPatch\AcGenral.DLL
LoadedModule[39]=C:\Windows\system32\UxTheme.dll
LoadedModule[40]=C:\Windows\system32\samcli.dll
LoadedModule[41]=C:\Windows\system32\MSACM32.dll
LoadedModule[42]=C:\Windows\system32\sfc.dll
LoadedModule[43]=C:\Windows\system32\sfc_os.DLL
LoadedModule[44]=C:\Windows\system32\USERENV.dll
LoadedModule[45]=C:\Windows\system32\profapi.dll
LoadedModule[46]=C:\Windows\syswow64\urlmon.dll
LoadedModule[47]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[48]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[49]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[50]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[51]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[52]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[53]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[54]=C:\Windows\syswow64\iertutil.dll
LoadedModule[55]=C:\Windows\syswow64\WININET.dll
LoadedModule[56]=C:\Windows\system32\MPR.dll
LoadedModule[57]=C:\Windows\system32\IMM32.DLL
LoadedModule[58]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[59]=D:\Spiele\Steam\gameoverlayrenderer.dll
LoadedModule[60]=D:\Spiele\Steam\steamclient.dll
LoadedModule[61]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[62]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[63]=D:\Spiele\Steam\tier0_s.dll
LoadedModule[64]=D:\Spiele\Steam\vstdlib_s.dll
LoadedModule[65]=C:\Windows\system32\pdh.dll
LoadedModule[66]=C:\Windows\system32\Secur32.dll
LoadedModule[67]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[68]=C:\Windows\system32\rsaenh.dll
LoadedModule[69]=D:\Spiele\Steam\steam.dll
LoadedModule[70]=D:\Spiele\Steam\DbgHelp.dll
LoadedModule[71]=D:\Spiele\Steam\CSERHelper.dll
LoadedModule[72]=C:\Windows\system32\mswsock.dll
LoadedModule[73]=C:\Windows\System32\wshtcpip.dll
LoadedModule[74]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[75]=C:\Windows\system32\nvwgf2um.dll
LoadedModule[76]=C:\Windows\system32\nvapi.dll
LoadedModule[77]=C:\Windows\system32\HID.DLL
LoadedModule[78]=C:\Windows\system32\DSOUND.DLL
LoadedModule[79]=C:\Windows\system32\POWRPROF.dll
LoadedModule[80]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[81]=C:\Windows\System32\MMDevApi.dll
LoadedModule[82]=C:\Windows\System32\PROPSYS.dll
LoadedModule[83]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[84]=C:\Windows\system32\D3DCompiler_43.dll
LoadedModule[85]=C:\Windows\system32\avrt.dll
LoadedModule[86]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[87]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[88]=C:\Windows\system32\NLAapi.dll
LoadedModule[89]=C:\Windows\system32\napinsp.dll
LoadedModule[90]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[91]=C:\Windows\system32\DNSAPI.dll
LoadedModule[92]=C:\Windows\System32\winrnr.dll
LoadedModule[93]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[94]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[95]=C:\Windows\system32\rasadhlp.dll
FriendlyEventName=Nicht mehr funktionsfähig (No longer operational)
ConsentKey=APPCRASH
AppName=Saints Row IV Inauguration Station
AppPath=D:\Spiele\Steam\steamapps\common\Saints Row IV\SaintsRowIV.exe

System Specs are:

OS: Windows 7 64-bit
CPU: AMD Phenom II X4 965 3.40 GHz
RAM: 16 GB DDR3 1600 MHz
MAINBOARD: Gigabyte GA-970A-UD3
GRAPHICS: Gigabyte nVidia GeForce 460GTX
GRAPHICS DRIVER VERSION: 320.49
DIRECTX: 11

What I've tried so far:

Cleaning my computer and removing dust, removal of old Thermal Compound from my GPU to exclude
overheating problems, cleaning the pins of my graphics card with isopropyl alcohol, tried three
different graphics driver versions (326.80 (Beta), 326.19 (Beta) and the one I am currently
running, 320.49 (latest WHQL certified driver)). DirectX is up-to-date as far as I can tell. I am
currently running the application as an admin. Also I turned of my anti virus for the time I wanted
to play (avast!)

I hope someone knows a solution to this or, if it's a bug, it help volition to pin down, what's causing it.
 
It came back after the latest patch.. :(
 
I have a question, though it may seem silly. Did it run the first time installer?
For a good day or two, I was slamming my head against the wall trying to get past the "Girl who hates the 50's" glitches. I tried lowering all of my settings first, since doing so usually helps anything freezing. Then I switched from fullscreen to windows because it helps some games. I attempted valiantly to run my event logger, only to realize that a few registry files somehow got messed up (attempted to fix most of them). I then, similarly to you, it seems, did everything I could think of on my end. The cleaning, the drivers, even ran DirectX and .NET updaters to make sure they were current. Then, it occurred to me: SRIV never ran the first time install.

So, I ran the vcredist files in %installdir%\SteamApps\common\Saints Row IV\_CommonRedist\vcredist\2010\ folder. Both versions (as I am also on Windows 7 x64) and chose the repair option.

Not saying it's a fix all. But I got through that part, and then got to enjoy completing the final chapter and running around for challenges for about 20 minutes before it randomly crashed to desktop again. Might be worth looking into, as it was the only variable I changed that actually made it SRIV more stable.

Good luck!
 
As for the first question: It *should* be up-to-date, since I just activated the Key on Steam yesterday and downloaded it and it has never happened to me, that Steam would download an old version :)

@Sikotik13 : If I remember correctly it ran the installer after I started the game for the first time, but just for the sake of trying I'll try to repair the vcredist installations. After that I'll verify the game cache again (forgot to add that to my list of things already tried).

If it keeps crashing I'll now write down what I was doing when it crashed.

Fun fact: I just started my computer and went to the event log and found two more errors for the Saints Row Inauguration Station, that popped up without even touching Steam oO

Code: 
Fault bucket, Typ 0
Event Name: PCA2
Response: Not available
CAB-ID: 0

Problem Signature:
P1: SaintsRowIV.exe
P2: 1.0.0.1
P3: Saints Row IV Inauguration Station
P4: Saints Row IV Inauguration Station
P5: Koch Media GmbH
P6: 200
P7: -1
P8:
P9:
P10:

Attached Files:

These files may be available here:
C:\Users\Souseiseki\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_SaintsRowIV.exe_d8bbc77ddba261d28da844aad10feb035c0e837_148a89c8

Analysis symbol:
Rechecking for Solution: 0
Berichts-ID: d661da5e-1526-11e3-b9ee-902b34aaacc0
 
I lied, in retrospect. I remembered reading somewhere about turning off peripheral software, so I closed out of mine (logitech gaming software for me), and that got me past the final mission freezing up.

Darned memory always failing me. Might help too.
 
Okay, I repaired the vcredist installations this morning, verified the game cache again (without receiving any errors, so I think it was already fine) and deactivated the Logitech Gaming Software (I happen to have exact the same software as you for my Logitech Mouse and my Logitech Gaming Keyboard :D).
Could play for several hours now without crashing - after I done with the other stuff I have to do now, I'll try to play again, this time with the Logitech Software turned on. I wonder if this really is the cause.
 
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