My experiences with Plaion support so far:
- almost all of my tickets have been closed, with a template reply as follows:
We would like to apologize for the inconvenience, we appreciate you for reporting this issue to us, we would like to inform you that we are aware of this issue and we are diligently working to resolve it as soon as possible, however, we do not have an exact time frame to which this issue will be resolved.
We request your patience in this regard. We will be marking this conversation as solved, however, please be assured as we are working on this issue.
- a ticket I opened for all challenges ceasing to track after playing MP received a template email reply, asking for a screenshot of the bugged challenges. I'd included the bugged save file in the ticket o_0
- the day before this reply, I received another reply from a different member of support staff, telling me the bug was 'fixed in hotfix #1,' and that I should update. Either they're posting incomplete patchnotes, or this guy figured he'd just palm me off.
- opened a ticket to explain that the Chaos Tamer achievement can be broken by a threat event despawning the challenge target early - and permanently - if too many secondary opponents are killed. Received an email asking me 'to screenshot which challenge that is.' Surely a list of unlock requirements for each achievement is a pretty standard part of QA kit?
Very disheartened. I've already wasted 90 hours on a save that's essentially useless, if I want to complete everything. Replies like this don't instil any level of confidence that the game will function correctly, (particularly in MP, which was one of the core selling points for me,) anytime soon.
This honestly feels like AoM and SRTT:R on PC, all over again.