Failed to start game (app already running)

Robbles

Robbles

my game crashes after about ~10 minutes of playing with failed to start game(app already running!)

event viewer paste from computer management
Faulting application name: SaintsRowIV.exe, version: 1.0.0.1, time stamp: 0x521bcf8e
Faulting module name: d3d11.dll, version: 6.2.9200.16570, time stamp: 0x5153774d
Exception code: 0xc0000005
Fault offset: 0x000a4bee
Faulting process id: 0x5dc
Faulting application start time: 0x01cea405bb7f159b
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Saints Row IV\SaintsRowIV.exe
Faulting module path: C:\Windows\system32\d3d11.dll
Report Id: ac01f2c8-0ffc-11e3-9b25-001d7de93e9b

crash dialog
Problem signature:
Problem Event Name: APPCRASH
Application Name: SaintsRowIV.exe
Application Version: 1.0.0.1
Application Timestamp: 521bcf8e
Fault Module Name: d3d11.dll
Fault Module Version: 6.2.9200.16492
Fault Module Timestamp: 50f31443
Exception Code: c0000005
Exception Offset: 000a50ee
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

attached the crash dialog also as requested
my crashes always seem to happen randomly after a set time in all normal gameplay havent had a chance to try co-op yet.

i have tried updating windows/directx/nvidia drivers, also tried the using 2 processors through task manager
and disabling desktop composition through compability options.

any help would be appreciated ! ive only managed about 2 hours total of gameplay :(

edit: also have tried deleting appcache from steam folder
 

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Your video card falls outside of the lowest supported card. Considering that you are crashing in d3d, I think that is your issue.
 
i thought i made the cut with this video card
Saints Row IV PC System Requirements Revealed



System Requirements
Minimum:

OS: Windows Vista (x86 or x64) with SP2
Processor: Any Quad Core Processor (Intel Core i5 or AMD Phenom II X4) or 3.0+ Dual Core CPU
Memory: 4 GB RAM
Hard Disk Space: 10 GB HD space
Video Card: 1GB Video RAM GPU w/ Shader
DirectX®: 11
Sound: 100% DirectX 9.0C compliant sound card or equivalent onboard sound

2v2i3qr.png

does it not barely make the cut?

thanks in advance
 
From the Steam game page.
Minimum
  • OS:Windows Vista (x86 or x64)
  • Processor:Intel Core 2 Quad Q6600 | AMD Athlon II x3
  • Memory:4 GB RAM
  • Graphics:NVIDIA GTX 260 | AMD Radeon HD 5800 series
  • DirectX:Version 10
  • Hard Drive:10 GB available space
 
The steam minimum requirements list a GTX260 though, which is a generation after the 9600. You are crashing in the video driver, which is interesting.
 
guess i never noticed the change in minimum requirements from the original release info when i bought it on steam o well
thanks for the help
 
We had an issue in the Gentlemen of Steelport group chat where an individual was having issues with "The Real World" and it turns out his DirectX somehow got completely corrupted.

Robbles, try updating your DirectX and Video drivers and see if you still have issues.
Validating your files on Steam couldn't hurt either.
 
Yeah, I wouldn't give up totally since others are able to play on the 9800, just would try to keep it in mind when messing with it and don't make yourself nuts. :)
 
I had this same exact error running 2 hd7950's in crossfire, I don't know it's the GPU, even though the event log claims this. For whatever reason, it stopped when I removed the Inauguration Station. Might have been unrelated. You also appear to have failed windows updates today, so there may be something else at play. You appear to have had issues with HL2 in the past as well. Have you had any blue screens over the last month or two?
 
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